At SS Garments, we aim to deliver your favorite products to your doorstep in the fastest, safest, and most reliable way. Please take a moment to read our detailed shipping policy to understand how we process and deliver your orders.
​1. Order Processing Time
​(i) All confirmed orders are processed within 1–2 business days.
(ii) Orders placed after working hours will be processed the next business day.
(iii) In case of high order volumes or festive seasons, order processing may take a little longer. If there is a significant delay, we will notify you via email or phone.
​2. Dispatch & Delivery Timeline
​(i) Once dispatched, orders are usually delivered within 3–7 business days depending on your location.
(ii) For metro cities, delivery is usually faster, while remote or rural areas may take longer.
(iii) Please note that delivery timelines are estimates and may vary due to courier service delays, weather conditions, or unforeseen circumstances.
​3. Shipping Charges
​(i) Free Shipping may be offered on selected products or above a minimum purchase value, as mentioned on our website.
(ii) Standard shipping charges will apply for orders below the minimum purchase amount.
(iii) Any applicable shipping charges will be clearly displayed at checkout before you confirm your order.
​4. Tracking Your Order
​(i) Once your order is shipped, you will receive an email/SMS with tracking details.
(ii) You can track your order status in real-time on our website or through the courier partner’s tracking portal.
(iii) If you face any issues in tracking your order, you can contact our customer support team.
​5. Delivery Attempts
​(i) Our courier partners will attempt delivery at your provided address.
(ii) If you are unavailable, the courier service may try again, or you may be asked to pick up the package from the nearest delivery hub.
(iii) Please ensure that the delivery address and contact number provided during checkout are accurate to avoid failed deliveries.
​6. International Shipping (Optional – if you want later)
(i) Currently, we only ship within India.
(ii) International shipping will be announced in the future, and updates will be posted on our website.
7. Delays & Exceptions
(i) While we strive to deliver on time, delays may occur due to:
(ii) Natural disasters, strikes, or government restrictions.
(iii) Incorrect shipping information provided by the customer.
(iv) Unexpected issues at the courier partner’s end.In
In such cases, we request your patience and understanding.
8. Damaged or Lost Packages
(i) If your package arrives damaged, please take clear photos and contact us immediately at [your email/phone].
(ii) If a package is lost in transit, we will coordinate with the courier service and arrange a replacement or refund as per our policy.