Return policy
At SS Garments, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may request a return or replacement subject to the terms below.
1. Eligibility for Return
A product may be eligible for return if:
(i) You received a damaged or defective product.
(ii) You received the wrong product, size, color, or design.
(iii) The product is significantly different from the product description or images shown on our website.
(iv)The product is unused, unworn, unwashed, and in its original condition.
(v) All original tags, packaging, labels, and accessories are intact.
2. Non-Returnable Products
The following products may not be eligible for return:
(i) Products that have been worn, washed, altered, or damaged after delivery.
(ii) Products without their original tags or packaging.
(iii) Products damaged due to improper use or handling by the customer.
(iv) Products returned after the applicable return period.
(v) Products that were customized or specially prepared according to the customer’s request.
3. Return Request Period
Customers must contact us within 7 days of receiving the product to request a return or replacement.
To initiate a return, please contact our customer support and provide:
- Order ID
- Custome name and contact number
- Reason for return
- Clear photographs of the product
- Unboxing video, if available
Our team may review the submitted information before approving the return request.
4. Return Process
Once your return request is approved:
(i) We will provide you with return instructions.
(ii) The product must be securely packed in its original packaging.
(iii) The product should be handed over to the designated courier or returned according to our instructions.
(iv) After receiving the returned product, we will inspect it.
(v) If the product meets our return conditions, the replacement or refund will be processed.
5. Replacement
If the product is damaged, defective, incorrect, or significantly different from the ordered product, we may offer a replacement subject to product availability.
If the same product is unavailable, we may provide an alternative solution or refund, as applicable.
Refund Policy
1. Eligibility for Refund:
(i) Refunds are considered only under the following conditions.
(ii) The product is defective or damaged on arrival.
(iii) The wrong product has been delivered.
(iv) The product is significantly different from what was described on our website.
2. Timeframe for Refund Requests:
(i) Refund requests must be submitted within 7 days of receiving the product.
(ii) Requests made after this period will not be entertained.
3. Refund Process:
(i) Once your request is received, our team will verify the issue and approve the refund if it meets our criteria.
(ii) Refunds will be processed back to your original payment method (Credit/Debit Card, UPI, Wallet, or Net Banking) within 5–7 business days after approval.
(iii) Please note that shipping, COD charges, and handling fees are non-refundable.
4. Condition of Returned Products:
(i) Products must be unused, unwashed, unworn, and returned in their original packaging with tags intact.
(ii) Any item that is damaged, altered, or not in its original condition will not be eligible for a refund.
Important Notes
(i) We reserve the right to reject any cancellation or refund request that does not comply with our policy.
(ii) Refund timelines may vary depending on your bank or payment service provider.
(iii) Sale or discounted items are not eligible for cancellation or refund unless they arrive damaged or defective.